If you wish to contact us for any reason in connection with our privacy practices, send us an email to

Or by post mail to:


Departamento Legal

c/ Portuetxe, 45B Planta 2 Of. 9

CP 20018 San Sebastián – Guipúzcoa

This Privacy Statement on the information of our customers and users of our websites ('Privacy Statement') applies to our COMPANY and its subsidiaries, and is subject to EU Regulation 679/2016 and Organic Law 3/2018 on the protection of personal data.

This Privacy Statement does not apply to the websites of our business partners or any other third party, even if their websites are linked to our website. We suggest that you review the privacy statements of other parties with whom you can interact.

This Privacy Statement regulates the treatment of the personal data we collect from our customers and users of our websites, as well as the information we collect directly, by telephone, through electronic communication, or automatically by visiting our websites or compiled through of cookies.

Is considered:

a) ‘Personal information’ refers to information that can identify you directly or indirectly, such as your name, telephone number, email address, Internet Protocol (‘IP’) address and location data.

b) ‘Business Partner’ means any subcontractor, supplier or any other type of entity with which we have an ongoing business relationship to provide products, services or information to our customers and users of our websites.


1. Information we collect

2. Information from third-party sources

3. How we use Personal Information

4. Legal basis for the treatment of your personal information

5. With whom do we share your personal information?

6. Rights of protection of personal data

7. How we protect your Personal Information

8. How we use cookies

9. Social networking functions

10. Links to third-party websites and services

11. Changes to this Privacy Statement


We may ask you to provide us with Personal Information when:

a) Use our websites or applications.

b) Request budgets, services, assistance, downloads, tests, technical documents, training or information.

c) Place orders for products or services.

d) When you register for web events and seminars.

e) Generate and manage an account.

f) Request financing.

g) Participate in surveys, raffles and other promotional activities on the Internet or anywhere else.

h) Provide a testimonial about your experience with us.

i) Subscribe to newsletters, training programs, promotional and marketing emails or other material.

j) Interact with us in social networks of third parties (subject to the terms of use and privacy policy of said third party).

k) Get in touch with us.

The categories of Personal Information we collect may include your name, email address, address, contact telephone number, ID, and user passwords.

You can also include job information such as your position and other business or company information. We may also collect demographic information, such as your age, interests and preferences. The forms you decide to complete will indicate whether the information requested is compulsory or voluntary.

If you make a purchase or a subscription, we can request your account number, credit or debit card, and billing information. We can ask for your national identity document number and other information to process your credit application or financing.

To give you a more coherent and personalized experience in your interactions with us, the information collected through a source can be combined with the information we obtain through other sources. This may include information that allows us to identify you in the different devices with which you access our websites.

We may also supplement the information we collect with information obtained from other parties, such as our business partners and other third parties in order to create customized profiles for you.

For more information about the use of cookies and other similar tracking technologies, including how to reject directed advertising, see the corresponding sections or contact us in the email of the Data Protection Delegate.

Some services can be co-branded and offered together with another company. If you register for such services or use them, both we and the other company may receive information collected along with co-branded services, and may use the information in accordance with the privacy policy of each company and other agreements established with you.


We may obtain information about you from third-party sources, such as public databases, business partners, joint marketing partners, social media platforms, and other third parties. Examples of information we may receive from other sources include: information about the display of the pages of some business partners with whom we operate co-branded services or joint offers, and credit history information from credit bureaus.

We can use the information so that we can improve our ability to offer you relevant advertising, products and services and help you avoid and detect fraud.


We use your Personal Information to:

a) Provide the products, solutions, services and assistance or carry out the transactions you request.

b) Send you communications, which includes information about the security of the products, the status of your transactions with notifications about the products of the shopping cart and order confirmations, training programs, products, solutions and services, events, offers promotional and surveys.

c) Facilitate the use of our website and online chat forums, which includes newsgroups and blogs.

d) Offer help through live chat to answer your queries online.

e) Facilitate communications from Business partners.

f) Customize, analyse and improve our products, solutions, services (including the content and advertisements of our website to identify usage trends or determine the effectiveness of our marketing campaigns), technologies, communications and relationship with you.

g) To better Know of our customers and online users, which includes the creation of profiles based on the interests and interactions with our website.

h) Customize the content and implement your preferences.

i) Enforce our terms of sale, the conditions of the website and the independent contracts that we have with you.

j) Avoid frauds and other prohibited or illegal activities.

k) Protect the security or integrity of our websites, our businesses and our products or services.

l) Carry out other functions or serve other purposes, which will be revealed at the time of collection or if required or permitted by law.


The legal basis that allows us to collect and process your Personal Information as described in this Privacy Statement will depend on the Personal Information in question and the specific context in which we collect it.

In general, we collect and process your Personal Information in accordance with one or more of the following legal bases:

a) Your consent,for example when we have your consent to treat your personal data for certain activities (such as the use of cookies for online tracking and analysis).

You can withdraw your consent at any time by contacting our Data Protection Delegate.

If you withdraw your consent, it will not affect the legitimacy of any treatment based on your consent before you withdrew it. If applicable, we may ask for your consent for the treatment at the time you provide us with your Personal Information.

b) To fulfill a contractual obligation (for example, use your shipping information to make the delivery when you buy a product or service, or use your personal data if you ask us to do something before making a purchase, such as providing a quote).

At the time of collection, we will inform you about whether your personal information is compulsory and about the possible consequences if you do not provide us with the information, or that it is not true.

To comply with our legal obligations that require us to make use of your personal information (for example, laws on health and safety in relation to our products, fiscal matters, and against money laundering).

Or if we need your personal information to protect your fundamental rights or those of another person. Or our legitimate interests and business partners, which include the development and making available of this website or the supply of our products and services, or the achievement of administrative purposes, marketing and advertising, including electronically, provided that these interests legitimate are not overcome by any harm or damage their rights and freedoms.

c) Retention of your data. We will retain your personal information for as long as it is necessary in relation to the purposes described in this Privacy Statement, provided that your account is active and in accordance with our data retention policies and applicable legislation.

If you have any questions or need more information regarding the legal basis on which we collect and keep your personal information, please contact our Data Protection Delegate.


We may share your Personal Information with the different entities of our business group, with our business partners for the purposes described in this Privacy Statement, including (without limitation) carrying out the transactions you request and making our business (or the of our subsidiaries) better serve your needs.

Our subsidiaries or business partners can contact you with information about our products, services or offers. We will only share your Personal Information with subsidiaries or business partners who agree to protect your Personal Information and use it only for the purposes described in this Privacy Statement.

In addition, we may share your Personal Information with our distributors, or marketing companies, and this may naturally include integrators, order processors and some sales agents and partners, for the limited purposes of selling, marketing or assisting with our products and services.

Likewise, we will share your Personal Information for any other purpose for which you have given your consent.

We may also share your Personal Information by legal imperative or upon request of the judicial authority or the State Security Forces and Corps, Fraud Prevention and whenever the applicable legislation so requires; in case of merger or split or if we have reason to believe that it is necessary to protect ourselves, our clients or the public interest.

Except as described above, we will not disclose your Personal Information to third parties for their own marketing purposes without your consent.


If the processing of your Personal Information is subject to the EU data protection laws, you will enjoy the following rights of the interested parties listed below.

Please note that these rights are not absolute and, in certain cases, are subject to the conditions specified in the applicable law:

a) Acces: You have the right to request information about how we treat your Personal Information and obtain a copy of such Personal Information.

b) Rectification: You have the right to request the correction of inaccurate personal information about you and that incomplete personal information about you is completed.

c) Objection: You have the right to refuse the processing of your Personal Information, which is based on our legitimate interests (as described above).

d) Deletion: You have the right to request the deletion of your Personal Information (subject to certain conditions).

e) Automated decision making: you have the right to request that a decision based exclusively on the automated processing of your Personal Information not be made if said decision has legal effects or with the same importance for you.

f) Restriction: You have the right to ask us to restrict the processing of your Personal Information, so that we do not process that information again until the restriction is lifted.

g) Portability: You have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used and machine-readable format, and to have that information transmitted to another organization in certain circumstances.

In addition to the foregoing, you have the right to file a complaint with the Data Protection Agency or other control agency if you believe that our treatment of your Personal Information violates applicable data protection laws.

If you have any questions about the type of Personal Information we keep about you or wish to request the deletion or correction of the Personal Information we hold about you, or exercise any other right as an interested party, send a written request to our Privacy Officer. Data or the postal address provided at the bottom of this Privacy Statement.

Although we will do our best to accommodate your request as quickly as we can, we reserve the right to reject these access requests or impose restrictions or requirements in relation to such requests in order to comply with the provisions of the applicable legislation.


We implement all reasonable measures to protect your Personal Information against any cause of misuse, interference and loss, as well as access, modification or disclosure without authorization.

These are some of the measures we take:

a) We use encryption when collecting or transferring confidential or financial information

b) Have technical and organizational measures designed to guarantee the integrity, availability and resilience of treatment systems and services.

c) Limit physical access to our facilities.

d) Limit access to the information we collect about you.

e) Ensure that we and our business partners have adequate security protections to keep Personal Information protected.

f) If required by law, destroy or eliminate the identification signals of the Personal Information.

We encourage you to keep the passwords you use confidential and be careful to avoid phishing scams where someone can send you an email that appears to be our requesting Personal Information. password by email.


We use our own and third party ‘cookies’ that facilitate the use of our services and help personalize your online experience. These technologies and the information collected about you can be used to track your activity across multiple devices.

When appropriate, we use cookies to store your preferences and other information on your computer in order to save you time and not having to enter the same information several times.

A cookie is a piece of text that is located on the computer's hard disk. Depending on the configuration you have selected, your browser will add the text to your device as a small file. Many browsers are set to accept cookies by default.

You can accept or reject cookies as you prefer. The 'Help' section of the web browser, usually found in the toolbar, usually indicates how to prevent the browser from accepting new cookies, how to make the browser notify you if it receives a new cookie or how to deactivate all cookies.

Cookies allow you to take advantage of some essential functions of our services. If you decide to reject cookies, you may not be able to log in or use other interactive features of websites and services that depend on cookies.


Our website can include social networking features, such as the ‘Like’ button on Facebook and the ‘Follow’ button on Twitter, or the ‘connect’ button on LinkedIn, or similar ones.

These functions can collect your IP address, the page you are visiting on our site and set a cookie to allow the function to operate correctly. The functions of social networks are hosted by a third party or are hosted directly on our site. Your interactions with these functions are governed by the privacy policy of the company that provides them.


Please bear in mind that we may provide links to other websites that, by clicking on them, may collect Personal Information about you. The information practices of these third-party websites linked to us are not covered in this Privacy Statement.

Generally, we use the ‘Third Party Websites’ symbol or provide another type of indication to mark the links that lead to third-party websites.


If we make changes to conditions or materials in the way we use your Personal Information, we will revise this Privacy Statement to reflect these changes and review the effective date of the changes.

You may periodically review this statement to be informed of how we use and protect your Personal Information at the current time.